Saturday, May 03, 2014

“pageok” Error: Godaddy Website Hosting

Are you working on hosting a site or transferring a site to your hosting account at Godaddy, and even though everything seems like it’s set up right, all that’s showing up on the page is “pageok” in small black test on a white background? This is actually quite common! And for whatever reason, the guys at Godaddy somehow haven’t really figured out what this means yet.

If you look at the code of the page, it usually looks like this:

<!-- pageok -->
<!-- managed by puppet - hostingcms02 -->

"pageok" error message that pops up under Godaddy hosting

It’s so lonely…

Who is this mysterious, “Puppet” from hostingcms02, and why is he managing this random page? This, I don’t know. But I do know what this generally means.
What causes the pageok error?

Typically what the appearance of this page means is that the domain is pointing to a Godaddy account which, in Godaddy’s system, is not yet ready to host the site. This could be because it is still hosted on another account, or because the account is not yet setup to host that site.

If you just setting something up, and especially if the domain had not been hosted anywhere yet, you need to give it an hour or two after you add the domain to the hosting account before this will correct itself. Usually it’s less time than that, and in fact, if you set up the hosting of the domain the same time you changed the host records for the domain,  it should happen in much less time than the changing of that A record.

Normally if you see the “pageok” error, the changes to the host record have gone through, and if you set it up properly, it is now pointing to your hosting location.
Pageok Godaddy Solution

But what if this message has been displaying for more than a few hours? Or worse, more than 24 hours? This indicates a problem with Godaddy. In most instances, this will resolve itself. Eventually, the old hosting account will let go of the domain and the new account can take it. But I’ve seen this take as long as several weeks. Usually you don’t want to wait that long.

If it’s an option, you may want to remove the domain from the old hosting account and delete the account. If not, your only hope is to call Godaddy support and ask them to forcibly move the account.

They will probably tell you to just wait, and it will happen, but you need to insist that they manually remove the domain from the old hosting location, and add it to the new one. There is a good chance this will solve your problem.

I hope this helps someone. I’ve been burned with this before, but my loss is your gain! If this helps you, let me know in the comments. If not, let me know in the comments. Thanks!

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